1. How did you hear about Gonce Electric Company? From Company Vehicles Personal Reference Phone Book Search Engine Other

a. If Personal Reference, Who? b. If Other, How?

2. How would you rate your experience with Gonce Electric Company? Excellent Very Good Good Average Poor Unacceptable

3. Would you select Gonce Electric Company again for your electrical needs or recommend our services to a friend? Yes No If No why not?

4. How could we have performed our services better?

5. Were our representatives courteous & professional? Yes No If No why not?

6. Were our representatives knowledgeable and helpful? Yes No If No why not?

7. Did we respond to your phone call/fax/e-mail in a timely manner? Yes No

8. Was the quote easy to understand? Yes No

9. Did the quote contain all the discussed work issues? Yes No

10. Did the work performed meet your expectations? Yes No If No why not?

11. When work was completed, did the staff leave the work site as clean as it was before
they started working? Yes No If No why not?

12. Was the work completed as promised? Yes No If No why not?

13. Do you want to be contacted in regards to this survey? Yes No If yes, please complete the following:

First Name: Last Name:

Phone Number: E-Mail:

When was the work performed? Invoice Number:

14. If you have any favorable comments about the work that was performed or to recognize an employee for outstanding service, please let us know: